A call center job requires you to do customer service tasks on a remote basis using latest technologies. This is broadly classified into inbound and outbound calls. In the former, calls are received and the latter involves making of calls. This kind of job can be home-based but most of them have an on-site location.
The business process outsourcing industry mostly caters solution to numerous service related sectors such as airlines, credit card companies, cellular service companies and cable and internet providers. Today, most popularly employed firms outsource their customer care services to a call center with the aim to save resources in terms of both time and labor. Although the customer care industry has a world-wide existence, India has been a destination of choice for many companies availing the BPO service.
In general, a BPO job involves working in a casual manner inside a professional set up. They are mostly centrally air-conditioned with a fine cafeteria serving all types of delicacies. There are also few call centers that boast of an in-house gym including other entertainment facilities for the employees as well. As a call center works 24-7, they are required to provide shuttle services to their employees.